Shipping policy

Orders are subject to delivery fees according to the rates indicated on the website, calculated based on the size, weight, and selected service. PURE reserves the right to modify its prices and delivery fees at any time.

Orders are delivered to the address provided at the time of purchase . For any change, contact customer service before shipment. If the address change has not been confirmed by the team, we cannot be held responsible. 

When the order is placed on the website, allow up to 1-3 business days for your order to be processed, 1 to 4 business days for shipping (US & Canada), 9-13 business days (International Shipping) timeframes may vary during sales and promotional periods.  

PURE works with third parties for its deliveries: GLS, UPS, Purolator, Fedex , as well as Canada Post for remote regions. Once the parcel leaves our facilities, we are no longer responsible for it . PURE is committed to ensuring that all orders leave our facilities safely.  

Orders are delivered without signature and left at the specified address, even if the recipient is absent. In the event of damage during transit, contact our customer service. In the event of theft or loss, PURE will take part in the investigation to the best of its ability, but cannot be held responsible .